Ever since I used OTE a my service provider I have had an additional e-mail account with them, which somehow ended up as my main e-mail account@otenet.gr. This e-mail account is different from my main account which I use to log in to their network. Usually the e-mail account and the login account are the same. I can’t figure out how in my case there are two different user id’s, it’s too long ago.

Anyway, I only used this e-mail account to receive and send e-mails to otenet. When the problems with my ADSL connection started, I noticed that my e-mail account@otenet.gr was no longer updated in my mail client. As a matter of fact, I got a connection error message for this account each time I started the e-mail client. Assuming that this had to do with the larger scale problems I never cared to investigate.

As my connection is now once again in stable condition I phoned OTE Customer Service to inquire about the e-mail account. I myself could see in the overview on my account page at their servers that the e-mail account had been “terminated” when the upgrade to 24Mbps was carried out initially. When I asked the CS representative about this, his reply was “yes, this is normal when you upgrade to higher rate package”. I needed some time to let the powerful logic of that statement sink in…

It boils down to this:

When you want a faster connection with OTE, they assume that you also want to cancel your e-mail account.

Yep, makes perfect sense…